How to Create a Positive After-Sales Experience: 10 Best Strategies
Have you closed your sales deal? Then What comes next? See the following 10 effective strategies to create a positive after-sales experience for your customers.
The process of displaying data through charts, maps, graphs, and other visuals is known as data visualization. Data is represented clearly, and all information and statistics are presented in an easy-to-understand format.
Businesses frequently use data visualization to analyze and plan their next steps. Marketers and sales people rely on visuals to discover patterns that will help them improve their overall performance and strategy.
There are different ways to visualize data including Charts and Graphs, Histograms, Pie Charts, Treemap Charts and many other ways to facilitate the understanding of data.
For mapping the sales process, we could look into the following.
Sales Process Map Visualization
Practical Tips to Map a Sales Process
A sales cycle flowchart is a document that outlines the processes that each salesperson should take to convert a prospect into a customer. A sales process flowchart differs from other documents in that it contains yes/no scenarios with action items based on the customer's reaction.
The chart directs your staff so that clients get a consistent experience regardless of the representative they speak with.
In sales process mapping, using diagrams such as process maps, and even infographics explaining how your team should follow each step while addressing customer problems will help you convert your prospects more effectively or even retain a client.
A customer journey map depicts all of your customer's interactions with you as well as your company's touchpoints (those on your side who interact with the customer).
When defining the steps of your sales process, gathering this information is critical. It's also useful for developing content that will keep the customer's attention throughout the sales funnel.
Many small businesses begin with only a few employees. The salesforce is typically made up of the company owner (and possibly one other person) who is in charge of sales calls and other sales activities, in addition to all of the other roles and responsibilities that come with getting a startup off the ground.
However, is it difficult to map sales? In reality, it isn't, but for sales beginners, this concept can be challenging.
There are seven tips for mapping out your sales process from scratch:
Sales organizations are evolving into a multi-functional system. The days of a single salesperson soliciting, closing, and managing accounts are long gone.
The new selling model emphasizes specialization. Each team member has a particular functional position that they manage on their own.
According to XANT statistics ,organizations that effectively specialize have a 7% greater close rate than those that do not. The new sales model is specialization, and it's time to accept it.
As you learn more about your company's stages, make sure you answer the following five questions:
What are the many types of functional functions that my organization has in its sales structure?
What are the key objectives of this position?
Who is the team's manager or leader?
What is the location of these functional roles?
How many reps are there in each team or function?
After you've figured out the distinct functional regions, you'll need to figure out how you'll develop a current state process map.
People get confused about which software to use to create a process map.
Among the most popular sales mapping tools are:
Paper and pencil
PowerPoint by Microsoft
Lucid Diagrams (free)
Other programs, either free or paid.
When it comes to shapes (triangles, rectangular …), there are numerous options to use in process mapping exercises. If you're a salesperson, you want to get things done quickly and easily.
It's time to start mapping out the current state process.
In this step, you must collect the necessary information, which can be accomplished by asking a series of questions.
Individual stakeholder interviews may be used. It is critical to target key individuals who represent your company's various functional areas.
These questions do not have to be long or complicated. It can be as simple as asking them about their day-to-day sales process.
When your process map is finished, look over it for strengths and weaknesses. You can also identify potential opportunities.
You can start making a plan for a future state based on these.
Once you've identified your current process's strengths and opportunities, you can recreate it in a future state. You can then identify opportunities and represent them in the best possible way.
The first five steps should do more than just get you familiarized with sales mapping. They have to let you make one right now.
However, the work is not done. Periodic management is an important step.
Once your sales process map is complete, follow up on a regular basis. The process should be reviewed in this follow-up.
It will show you if any parts of the process have already failed. In other words, they no longer function.
This is not difficult if a strong governance structure for a sales acceleration project is in place. If this does not exist, you will need to establish some kind of governance structure.
Once you've completed all of the preceding steps, it's time to put the changes into action and see how they affect your organization. Because a new set of metrics has been implemented, the entire sales team must be re-trained.
Although sales process mapping may not result in the perfecting of your sales process, that does not mean you should delay in implementing the changes.
If you don't put this new process in place, you won't know which areas to focus on and which to improve.
After finding out all the necessary and essential steps for mapping your sales process, your business and your team are all set to start action on digital marketing, don’t hold things down, and begin your journey NOW!