How to Create a Positive After-Sales Experience: 10 Best Strategies
Have you closed your sales deal? Then What comes next? See the following 10 effective strategies to create a positive after-sales experience for your customers.
Prior to actually interacting with your client, it's a smart option to have your sales pitch prepared and ready to go. When you email a client, phone or meet with a prospect, they will read or hear your opening statement, so you'd better make it right in the first place.
In this article, we'll go over the components of a strong sales pitch and give examples of some of the best ones I've ever seen.
A sales pitch would be a concise sales speech in which a salesperson, typically in much less than 1 or 2 two minutes, describes the essence and advantages of their company. Since they must be able to be presented within the time limits of a single elevator ride, sales pitches are commonly known as "elevator pitches."
A sales pitch and a product pitch are similar in many ways, but a product pitch is more focused on a specific good or service. You'll go into detail and underline how your product functions, how it will alleviate their problems, and the particular advantages it will offer your clients.
For instance, if your company provides a variety of business solutions and integrations, your sales pitch could be widely focused. Instead of selling a particular service or item, like a CRM solution or financial tool, you're selling your company’s business as a whole.
A sales pitch differs from a standard presentation. There won't be any Ppt slideshows for you. There won't be any free sweets on the boardroom table. Most importantly, you won't have their attention or dedication for very long – certainly not till they buy your stuff.
This relates to the first statement. You don't really have a chance to ramble or discuss anything other than the point you're attempting to make. Your pitch must be concise and direct. Your client needs to understand it right away. That entails speaking or writing clearly and with purpose.
When presenting a service, you should be sure to explain how it would alleviate your customers' problems, painting a complete image of how their lives will be better if they plan to buy.
Think about the impression you want to give in your pitch. Explain to your customers who are purchasing your goods or services. They would like to understand that you are targeting a profitable, interesting market. Be particular when describing the target market for your goods, and make an effort to persuade your clients to be attracted to your business.
Explain why your clientele needs your services. The value of your customer base depends on the difficulties you can help them with. Tell them about a persistent issue they have. If you're promoting a spreadsheet program for accounting that has capabilities Excel seems not to, you may mention how challenging bookkeeping is without the special features of your program.
This is when you begin to realize that it all makes sense. You know to whom you are offering. You've explained your motivation for pitching to individuals. You must now determine why they would purchase from you. What can you provide that your rivals can't?
You must make it crystal apparent how your solution meets their requirements as was already discussed. Using the financial example as a guide, you may discuss how your special visual analytics capabilities speed up your tasks.
Broaden the scope of your tool's advantages. You can mention how accounting professionals who use your technology have much more free time to manage other significant customers or the freedom to devote time with family members in the context of the scenario we've been using. Demonstrate how your service enhances the overall quality of life for your clients.
The pitch should preferably be a single sentence that summarizes what your business performs, how it executes it, and who it serves. And it's not simply necessary for sales representatives. Your firm's CEO and sales specialists alike should learn your one-line selling proposal by memory.
So, how should your sales pitch be organized?
When you have the time to develop and build on a discussion, bring up relevant topics. You could use the following structure to create your sales pitch:
Problem: Begin by making a claim or asking a question regarding the issue you resolve. A unique narrative, provocative inquiry, or startling statistics can all be used to illustrate the issue. Clarify the why.
Provide a very concise, brief, clear description of your values: Be result-driven and task-oriented. Don't use jargon. Share the rewards.
How We Can do It: Emphasize special points of distinction and describe what you do.
Evidence Marks: List notable accomplishments and offer specific examples as references. Transmit accolades and industry recognition.
Provide examples of successful stories from your clients: Share affecting and unique clients tales. Make it attainable and genuine.
Intriguing Doubt: Leave room for discussion by ending the pitch including an open-ended query.
Finally, distribution and presentation are crucial. You must use the proper solutions and present your sales message to the appropriate audience at the right time (like a demo, free trial, or presentation).
Your list of connections is where the sale begins. Know the people on your list and who they are as personas, find their exact contact details in bulk, get to learn more about them, and be sure to reach out to them during a moment during the day when they are most likely to reply.
Check out now the examples of effective sales and product pitches below for some ideas. They are brief, customer-centric, and successfully convey the benefit.
‘’Today, targeting companies and finding the right people to contact via email is turning into an easy step with Minelead.io. With the help of an email finder and verifier solutions, you can now get the right contact information to boost your sales and check if the email exists or not to avoid bounce emails when sending you campaigns’’
‘’The need for energy is universal. That's why ExxonMobil scientists and engineers are pioneering new research and pursuing new technologies to reduce emissions while creating more efficient fuels. We're committed to responsibly meeting the world's energy needs.’’
‘’We are the leading health solutions company, delivering care like no one else can. Our purpose is simple and clear: Bringing our heart to every moment of your health.’’
‘’At Sfizer, we believe your business needs the right IT consultancy services to unlock its potential for achieving its goals. Our powerful process and set of services can assist you in driving your company towards an intelligent future while meeting its objectives. ‘’
‘’The Allianz Group is one of the world's leading insurers and asset managers with 126 million private and corporate customers in more than 70 countries. Our customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services to credit insurance and global business insurance.’’
The fact that these sales pitches are all brilliantly tuned for a brief interaction is a crucial point to highlight. I can't emphasize enough how important conciseness is in a sales proposal. Talking for longer than two mins about your business and utilizing unnecessary words will quickly end a conversation. Maintain your elevator pitch short, concise, and straightforward. Your clients will appreciate you.